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This Sydney Life

Tag Archives: Business

Are You a Retailer’s Wet Dream, too?

27 Wednesday Mar 2013

Posted by Joanna in Culture, Random Stuff, Retail

≈ 18 Comments

Tags

Abigail Ahern, Business, Customer service, Facebook, J. C. Penney, Mavericks Laces, Myer, Peanut butter, Retail, Squint, Squint Limited, Stellar Service, Twitter

(Image from here)

(Image from here)

Every great business is built on friendship. (JC Penney)

I am a retailer’s wet dream. You know the kind of customer I mean – I like nice things (who doesn’t?). If you are nice to me and I’m partial to your product, I’ll come back to you over and over again. I’m incredibly loyal – if you treat me well, I will go out of my way to shop at your establishment AND I’ll tell all my friends how fabulous you and your product are. And, I can be quite persuasive, too. I’m often told I should be on commission. I often wish I was!

My local grocer, George, stocks product that I have recommended (and featured in this very blog!), namely Pana Chocolate and Pic’s Really Good Peanut Butter. The girls at Mecca Cosmetica at Myer all know me because I love their whole customer service experience just as much as their products.

Just recently, I’ve had two really, REALLY great customer service experiences and thought I should spread the word.

First up, last week I told you about the groovy team at Mavericks Laces in Melbourne. Well! Not only did the lovely Luke from Mavericks comment on the blog post and advise they are now shipping internationally; today my laces arrived. Given I only ordered them after I posted last week, I reckon that’s pretty smart service.

Oh – here’s the new look brogues ‘in situ’. What do you think?

Robert Clergerie Brogue WITH Dylan Laces

Robert Clergerie Brogue WITH Dylan Laces
(Image by TSL)

Secondly, you might just recall, if you have a very good memory, my post on Squint – the Willy Wonka of Furniture. I have coveted a piece of their furniture forever.

The Corbiere carved mahogany king size bed made in a classic French style as shown with a patchworked headboard and footboard. (Image from here)

The Corbiere carved mahogany king size bed made in a classic French style as shown with a patchworked headboard and footboard.
(Image from here)

To be honest, I would probably still be coveting a piece of Squint furniture if it wasn’t for LM. My birthday present last year was a bespoke number selected from the wonderful Squint showroom. As much as I adore their trademark patchwork, being the slightly more conservative type that I am, I went instead for a velvet cabriolet leg bedside table in two-tone orange velvet. I know this is a pretty high-ticket item, but I gotta tell you, Catherine and the team were out of this world fabulous – from the initial face-to-face consultations as I kept changing my boggled mind about what I wanted, right through to the shipping process. A-MAZ-ING!

Here’s a pretty ordinary image of some of my table with Boris, my lamp I picked up at Atelier Abigail Ahern. What can I say – it was a great birthday!

Boris and the Orange Velvet Side Table(Image by TSL)

Boris and the Orange Velvet Side Table
(Image by TSL)

In today’s world of social media offerings – with blogging, Facebook, Twitter and all the rest, there’s really no excuse for less than stellar service. But still, there are always some that stand a head and shoulders above the rest.

Have you received any AMAZING customer service recently?

Héctor Sos & His Paper Faces are Kind of Mesmerising…

14 Friday Sep 2012

Posted by Joanna in Design

≈ 5 Comments

Tags

Business, Graphic Design, Materials, Paper, Paper Faces, Printing, Publishing

From the Paper Faces Series by Héctor Sos

From the Paper Faces Series by Héctor Sos
(Image © Copyright Héctor Sos)

At first glance, the Paper Faces series by Héctor Sos was just a little kooky. But then I felt compelled to go back and investigate further. Maybe it’s my brief history in the printing industry here in Sydney…

the Paper Faces project was created with the intention of linking the use of CreatorVol paper (a coated paper for offset printing) with the idea of the publishing industry as natural and vital, hence the visual relationship between paper and face. From this idea, and also from the need to show the qualities of the paper in a four-color printing process, is a series of distinctive structures made ​​with paper covering the face of the different models.

I can’t say whether Hector was successful in his brief, but it certainly made me look twice…

From the Paper Faces Series by Héctor Sos

From the Paper Faces Series by Héctor Sos
(Image © Copyright Héctor Sos)

From the Paper Faces Series by Héctor Sos

From the Paper Faces Series by Héctor Sos
(Image © Copyright Héctor Sos)

From the Paper Faces Series by Héctor Sos

From the Paper Faces Series by Héctor Sos
(Image © Copyright Héctor Sos)

From the Paper Faces Series by Héctor Sos

From the Paper Faces Series by Héctor Sos
(Image © Copyright Héctor Sos)

If you would like to see more in the Paper Faces series, or learn more about Héctor Sos, check out his website here.

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