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~ Mostly Recipes & Musings on Health

This Sydney Life

Tag Archives: Myer

Are You a Retailer’s Wet Dream, too?

27 Wednesday Mar 2013

Posted by Joanna in Culture, Random Stuff, Retail

≈ 18 Comments

Tags

Abigail Ahern, Business, Customer service, Facebook, J. C. Penney, Mavericks Laces, Myer, Peanut butter, Retail, Squint, Squint Limited, Stellar Service, Twitter

(Image from here)

(Image from here)

Every great business is built on friendship. (JC Penney)

I am a retailer’s wet dream. You know the kind of customer I mean – I like nice things (who doesn’t?). If you are nice to me and I’m partial to your product, I’ll come back to you over and over again. I’m incredibly loyal – if you treat me well, I will go out of my way to shop at your establishment AND I’ll tell all my friends how fabulous you and your product are. And, I can be quite persuasive, too. I’m often told I should be on commission. I often wish I was!

My local grocer, George, stocks product that I have recommended (and featured in this very blog!), namely Pana Chocolate and Pic’s Really Good Peanut Butter. The girls at Mecca Cosmetica at Myer all know me because I love their whole customer service experience just as much as their products.

Just recently, I’ve had two really, REALLY great customer service experiences and thought I should spread the word.

First up, last week I told you about the groovy team at Mavericks Laces in Melbourne. Well! Not only did the lovely Luke from Mavericks comment on the blog post and advise they are now shipping internationally; today my laces arrived. Given I only ordered them after I posted last week, I reckon that’s pretty smart service.

Oh – here’s the new look brogues ‘in situ’. What do you think?

Robert Clergerie Brogue WITH Dylan Laces

Robert Clergerie Brogue WITH Dylan Laces
(Image by TSL)

Secondly, you might just recall, if you have a very good memory, my post on Squint – the Willy Wonka of Furniture. I have coveted a piece of their furniture forever.

The Corbiere carved mahogany king size bed made in a classic French style as shown with a patchworked headboard and footboard. (Image from here)

The Corbiere carved mahogany king size bed made in a classic French style as shown with a patchworked headboard and footboard.
(Image from here)

To be honest, I would probably still be coveting a piece of Squint furniture if it wasn’t for LM. My birthday present last year was a bespoke number selected from the wonderful Squint showroom. As much as I adore their trademark patchwork, being the slightly more conservative type that I am, I went instead for a velvet cabriolet leg bedside table in two-tone orange velvet. I know this is a pretty high-ticket item, but I gotta tell you, Catherine and the team were out of this world fabulous – from the initial face-to-face consultations as I kept changing my boggled mind about what I wanted, right through to the shipping process. A-MAZ-ING!

Here’s a pretty ordinary image of some of my table with Boris, my lamp I picked up at Atelier Abigail Ahern. What can I say – it was a great birthday!

Boris and the Orange Velvet Side Table(Image by TSL)

Boris and the Orange Velvet Side Table
(Image by TSL)

In today’s world of social media offerings – with blogging, Facebook, Twitter and all the rest, there’s really no excuse for less than stellar service. But still, there are always some that stand a head and shoulders above the rest.

Have you received any AMAZING customer service recently?

Le Labo – Sparking A Fragrance Revolution

20 Monday Aug 2012

Posted by Joanna in Retail, Travel

≈ 10 Comments

Tags

beauty, Branding, Exclusive, Fragrance, Frank Capra, Gift, Health, Jo Malone, Le Labo, Mecca Cosmetica, Myer, Paris, Perfume, Shopping, style, Sydney

Le Labo Store (Marylebone)

Le Labo Store (Marylebone)
(Image from here)

Don’t follow trends. Start them! (Frank Capra)

The fab’ duo at Le Labo, Edouard Roschi and Fabrice Penot, reckon that in a world where luxury perfumes are mass-produced and sold in places that look like supermarkets, where advertising campaigns try to fool consumers into thinking they are unique even though their ‘one of a kind’ fragrances are worn by millions across the globe, they offer another solution…

According to the good people of Le Labo, the first time you wear a Le Labo perfume, you’ll realise instantly how very different it is from traditional perfumes. Le Labo perfumes (apparently) ‘SHOCK’ and it’s that shock that captivates, astounds, titillates, intrigues and beguiles. I’m not yet convinced I want my scent to astound…

Le Labo perfumes are reputed to be special – not only because of the quality of materials used, but because they are made-to-order.

Regardless of whether you believe the hype, the packaging is gorgeous and I am looking forward to visiting the newest Le Labo boutique in Paris…

Le Labo Store (Marylebone)

Le Labo Store (Marylebone)
(Image from here)

Le Labo Store (Marylebone)

Le Labo Store (Marylebone)
(Image from here)

One of the very cool options offered by Le Labo is to provide the curious the opportunity (for a price) to sample its wares before splurging on an entire bottle. If, like me, you are fussy about your fragrance, this saves the pain of plunking down good cash for something later discovered to be personally repellant.

Le Labo Discovery Set

Le Labo Discovery Set
(Image from here)

For those of you in Syders who have yet to discover the magic of Le Labo, head to Mecca at Myer (George Street). I can’t believe I’m about to let you in on one of my best gift ideas, but a Le Labo candle is just about one of the best gifts for that special girlfriend – and you can personalise it! Move over Jo Malone!

The Le Labo website is gorgeous – well worth checking out here.

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