Every great business is built on friendship. (JC Penney)
I am a retailer’s wet dream. You know the kind of customer I mean – I like nice things (who doesn’t?). If you are nice to me and I’m partial to your product, I’ll come back to you over and over again. I’m incredibly loyal – if you treat me well, I will go out of my way to shop at your establishment AND I’ll tell all my friends how fabulous you and your product are. And, I can be quite persuasive, too. I’m often told I should be on commission. I often wish I was!
My local grocer, George, stocks product that I have recommended (and featured in this very blog!), namely Pana Chocolate and Pic’s Really Good Peanut Butter. The girls at Mecca Cosmetica at Myer all know me because I love their whole customer service experience just as much as their products.
Just recently, I’ve had two really, REALLY great customer service experiences and thought I should spread the word.
First up, last week I told you about the groovy team at Mavericks Laces in Melbourne. Well! Not only did the lovely Luke from Mavericks comment on the blog post and advise they are now shipping internationally; today my laces arrived. Given I only ordered them after I posted last week, I reckon that’s pretty smart service.
Oh – here’s the new look brogues ‘in situ’. What do you think?
Secondly, you might just recall, if you have a very good memory, my post on Squint – the Willy Wonka of Furniture. I have coveted a piece of their furniture forever.
To be honest, I would probably still be coveting a piece of Squint furniture if it wasn’t for LM. My birthday present last year was a bespoke number selected from the wonderful Squint showroom. As much as I adore their trademark patchwork, being the slightly more conservative type that I am, I went instead for a velvet cabriolet leg bedside table in two-tone orange velvet. I know this is a pretty high-ticket item, but I gotta tell you, Catherine and the team were out of this world fabulous – from the initial face-to-face consultations as I kept changing my boggled mind about what I wanted, right through to the shipping process. A-MAZ-ING!
Here’s a pretty ordinary image of some of my table with Boris, my lamp I picked up at Atelier Abigail Ahern. What can I say – it was a great birthday!
In today’s world of social media offerings – with blogging, Facebook, Twitter and all the rest, there’s really no excuse for less than stellar service. But still, there are always some that stand a head and shoulders above the rest.
Have you received any AMAZING customer service recently?